The essentials
Find out what a local passcode can protect and when a recovery phrase may be required to regain access.
01
Prepare
Identify whether the problem concerns the device lock, app passcode, or recovery phrase.
02
Review
Avoid repeated guesses that might trigger security restrictions.
03
Verify
With a complete offline phrase, follow the supported recovery process in a verified app.
04
Follow through
Be cautious of anyone claiming they can remotely retrieve a missing private key.
A useful safety boundary
Protecting wallet credentials is a personal responsibility. No message, call, or website verification request justifies disclosing a private key or recovery phrase.